Returns Policy

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Cancellation & Returns

It’s important to us that you’re happy with your purchase. If you’re not satisfied with your product, you can return it within 14 days, and we will issue a refund by the same method as your original payment*.

*Subject to the below Terms & Conditions including administration charges.

  • Please process a Returns request using the below form.- We cannot accept returns to our depot without prior authorisation.
  • We will refund the price of the items excluding delivery, but you will be responsible for the cost of returning the item to us. Alternatively, if you wish for us to collect (Zone 1 only), collection charges will apply.
  • You should send the goods to the following address once approved: 

Envy Bathrooms, Unit 11, The Old Cart Shed, Eastover Farm, Abbotts Ann SP11 7BT

              Terms & Conditions for Returns

              In order to make the return process as easy as possible for our customers, here are some key points to remember while returning your products.

              Need to return an item?

              If you wish to return unwanted goods to Envy Bathrooms, we are happy to accept them back in resalable condition for a refund subject to our terms and conditions as agreed to at the time of purchase.

              We don't accept returns for unwanted items after the 14 day returns period. If your order is returned to us without authorisation, we will have to send it back to your delivery address and ask you to cover the delivery costs.

              If items are returned to us in an un re-saleable condition, where the packaging has been defaced, damaged, written on, or ripped open and packaging taped together, as a business, we have the right to reject the return and we may ask you to cover the delivery cost to send it back to you.

              All returned items will be refunded once they arrive at our warehouse following inspection. Our warehouse opening times are Monday - Friday 9am to 3pm. Any orders delivered outside these hours are left at your own risk.

              We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

              Should you require a different product? Simply place a new order as we don’t offer an exchange service.

              Collection Charges

              If you request for us to collect your item and you are within Zone 1, the charges are as follows:

              Taps / Showers - £19.99

              Trays - £49.99

              Furniture / Ceramics - £44.99

              Baths - £49.99

              Freestanding Baths - £85.00

              Bath Panels - £24.99

              Enclosures / Glass - £59.99

              Changed Your Mind / Ordered In Error

              You may return your order within 14 days from the day following delivery, subject to the following conditions and easy returns procedure.

              • The order number must be clearly highlighted on the outside of the package in such a way that it does not damage the original retail packaging.
              • When the goods are returned to our warehouse they will be inspected to ensure all parts are present and in a good condition.
              • After informing us within the 14 day period you then have a further 14 days for the goods to be returned to us at Envy Bathrooms.
              • We will then issue you a refund for the goods that have been returned.
              • Delivery costs are non-refundable
              • If the goods have been dispatched to you and then you have ‘changed your mind' you are responsible for the cost of sending the items back to us.
              • Any costs incurred to us for the refusal of a courier delivery will be deductible from your refund.
              Damaged Goods / Missing Items

              Nearly all of our orders arrive on time and in the same excellent condition they left our warehouse. However, items can get damaged in transit and, whilst often it is only the packaging that is damaged, the products themselves are occasionally affected. If you have experienced this with your order, please email us with images of the damaged items within 48 hours of delivery, and we can get the situation resolved quickly.

              • You agree to open all the boxes and check the goods for damages or missing items on the day of delivery.
              • Envy Bathrooms must be notified within 48 hours of the delivery, if we are NOT notified within 48 hours we are unable to claim from either the manufacturer or the carrier.
              • You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 48 hours.
              Faulty Items

              In the unfortunate event an item has or develops a fault within the warranty period, please reach out to us with images and a description of the fault, along with your order number.

              We will then forward onto the manufacturer to ask for a replacement under warranty.

              Warranty replacements will be available for collection, however, if you require delivery, delivery charges will apply.

              Any items that are reported as faulty or damaged that aren't returned to us when the replacement item has been delivered to you, will be charged at the price stated on the website at the time of your purchase. Failure to return the item or pay will result in further action taken.

              Non-Returnable Goods / Administration Charges

              Unfortunately we are unable to accept all items back. These are;

              • Special order items
              • Toilet Seats and Bidet Covers are not accepted back due to hygiene reasons

              Important Note: All returned items are subject to a 15% administration fee.