Deliveries

We want to make getting your new bathroom as smooth and secure as possible. How your order is delivered depends on the items you buy and where you live.

You can easily find out your delivery method and costs before you buy:

• On the Product Page: Simply enter your postcode into the Estimated Shipping area on any product page to see available options.
• At Checkout: Your exact delivery options will be automatically calculated and displayed once you enter your delivery address at checkout.
• Outside Our Delivery Zones: If your postcode is not covered by our standard delivery services, you will be prompted at checkout to contact us. Please reach out to our customer services team at sales@envybathrooms.com for a bespoke delivery price.

We deliver across the country using a mix of our own fleet and specialist delivery partners:

• Pink & Green Zones: Delivered directly using Envy Bathrooms vehicles and drivers.
• Blue Zone: Delivered using specialist couriers, such as pallet delivery companies, to ensure large or fragile items arrive safely.
• Grey Zone: Delivery will either be handled directly by the product manufacturer or arranged manually by our team. If our system prompts you, please contact sales@envybathrooms.com to coordinate your delivery.

• Couriers Used: FedEx, Royal Mail, APC, or Parcelforce.
• Tracking Your Order: Once your items are picked, packed, and ready, you will receive an email with a tracking number. Please note that the tracking link will become active as soon as the courier scans the parcel at their main depot.

For larger items delivered via our own Envy Bathrooms fleet, we use a secure, fully tracked process:

1. Delivery Scheduling: Once your items are ready and a driver and vehicle are assigned, you will receive an email or SMS text message confirming your delivery date.
2. Live Tracking: On the morning of your delivery, we will send you a live tracking link so you can follow your driver's progress throughout the day.
3. Secure 4-Digit PIN (Required): As part of your delivery confirmation, you will receive a 4-digit PIN code.
   1. Important: You must provide this PIN to the driver upon arrival. Our drivers cannot leave your items without this code.

Please Note: Sometimes our emails might go into your spam / junk folder, always check there first before reaching out to us for further assistance.

If you are not going to be in, you can use the live tracking link to communicate with the driver. You can instruct them to leave your items in a designated safe place, provided you also leave your 4-digit PIN for them.

Please note: By requesting a safe place delivery and providing your PIN, you accept full liability for the security of the products after they have been dropped off.