1.1. In these conditions:

    ‘condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;

    ‘contract’ means any contract for Goods made between you and the company;

    ‘goods’ means the packaged products or services which we shall supply in accordance with these Conditions;

    ‘Envy/our/us/we’ means Envy Bathrooms Ltd, registered in England & Wales with company number: 12996559 whose registered office is at: Unit 3Q, Faraday Road, Newbury, Berkshire, RG14 2AD

    The Vat number is: 414291321.

    ‘you’ means the customer seeking to purchase the Goods from us and ‘your’ shall be construed accordingly.

    1.2 We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website (www.envybathrooms.co.uk)

    1.3 These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

    1.4. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.


      2.1. Your use of our website, including any transactions you make, is subject to these conditions and our privacy policy (which can be found on our website).

      2.2. To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgement do not constitute order confirmation or order acceptance. We may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail. 

      2.3. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

      2.4. Prices are liable to change at any time, but such changes will not affect orders that have already been placed.

      2.5. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

      2.6. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

      2.7. All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product, which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.

      2.8.  All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.

      5. DELIVERY

        5.1. Deliveries are to UK mainland only

        5.2. A charge is made for the delivery of goods and we endeavour to keep the charge as low as possible.

        5.3. Home deliveries are generally made between 7am and 8pm. It is our goal to deliver large bulky items within 7 days, and small packaged items within 2-5 days (excluding weekends & public holidays) from payment and completion of your order. Delays are occasionally inevitable due to unforeseen events.  Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. A faster delivery service is available at an extra cost. Please call us to arrange for you.

        5.4. For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible. The driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

        5.5. You shall be responsible for making all necessary arrangements to take delivery of the goods.

        5.6. If you fail to take delivery of the goods or reject the delivery, then we reserve the right to charge you the full cost of the subsequent delivery charges.

        5.7. We recommend that you do not confirm the start date with your installer until you have received and checked your delivery. Envy will not accept liability for any additional costs that you incur as a result of you booking an installer prior to receiving and checking your goods and while any product issues are resolved. We cannot offer refunds on products that have already been installed.

        5.8. Risk of damage to, or loss of the goods shall pass to you at the time we deliver to your agreed delivery address.

        5.9.  While the majority of our products will come in one delivery, we do work with some trusted suppliers to deliver goods direct to our customers. This will mean that if you order multiple items you may receive more than one delivery. You will be contacted directly to arrange all deliveries. However, you will only be charged one fee (if your order includes a Large Item Delivery product, you will be charged the higher delivery charge.


          6.1 When you receive the goods, please open each box and check that everything is as ordered and appears in good condition. If there are any items missing or damaged, please contact Envy within 48 hours of delivery. We will arrange for a replacement item to be delivered to you free of charge. We will not take responsibility for any loss or damage of the product whilst in your possession after this period.

          6.2 If receiving multiple deliveries, the 48 hour checking period will commence from the day of delivery of each individual item.

          6.3 Where an item has been replaced by Envy, we will confirm if the damaged goods will be collected or not.


            7.1 Proof of purchase is required before any warranty claim can be assessed.

            7.2  In addition to your Statutory Rights , all goods supplied are covered by the terms and conditions of the manufacturer’s guarantee. This guarantee specifically excludes faults caused by accident, neglect, improper installation, misuse or normal wear and tear.

            8. Stock Inventory

              8.1 Whilst great care is taken to ensure stocks of products are available, there may be occasions where broken or damaged items prevents us from fulfilling an order, or if our warehouse stock inventory has not yet updated on the website . In this event, you will be given the opportunity to wait for stock to arrive or cancel your order. Any monies paid will be refunded in full if you choose to cancel.


               9.1. Envy Bathrooms Ltd are not technical experts in the field of heating, plumbing or bathroom installation. For all technical queries regarding products, Envy staff are instructed to obtain the requested information from the manufacturers. Envy is not liable for any information they give.

              10. General

              10.1. In placing an order with us, you warrant that you are a resident of the United Kingdom and that you have the necessary permission and authority to enter into this contract.

              10.2. Where any competent authority deems any condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the condition shall not be affected.

              10.3. These conditions do not purport to confer a benefit on any third party by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

              10.4. The contract and these conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.

              10.5. Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.

              10.6. The terms and conditions do not affect your statutory rights.